Should you have any problems related to your
purchase, please do contact us. Please do not open a case with eBay before
contacting us. We always try our best to resolve any issues.
Our preferred method of payment is through PayPal,
(used for sending metal
detectors and some accessories, please see listing for specific delivery
Free Delivery applies to
many parts of the Mainland UK only (see below for exclusions). Free express
courier delivery is for a secure, signed for 24-hour courier service. Express
delivery option is only available for those parts of the UK that do NOT incur a
Deliveries to these areas with a surcharge are up to 48 hours.
The areas below
are subject to the surcharges:
Isle of Wight,
Isle of Man,
Isle of Scilly,
Shetland and Orkney,
Please note that as we
use a secure, signed for courier service, someone will need to be present to
sign for delivery. We are unable to pass on instructions to leave with
neighbour or secure place.
If a mobile number is provided at the time of order, our couriers will text
you the estimated delivery time of your order allowing you time to ensure that
either you are present to take receipt of the order, or to call the
couriers to rearrange for a more suitable day. If no one is in when delivery is
attempted then a card will be left with information on how to rearrange your
(Cards cannot be left in
properties without their own main entrance, or where entrance us restricted,
for example, apartments, locked, gated property etc).
We can deliver to any European country but the
delivery costs will vary. Please contact us to arrange a quote for a European
delivery. We do not deliver outside of the EU.
Expected Dispatch and Delivery
24-hour courier service delivery applies to orders
where payment is received by us before 14.00. Payment received after this time
will mean that the parcel will be sent out on the next following working
day. Orders received on a Friday will be dispatched for delivery on the
following Monday with the exception of Bank Holiday Mondays. 24-hour
deliveries are not guaranteed service, if the item is required before a
specific date, please allow for any unanticipated delays. If your order does
not arrive when expected, please contact us and we will be able to resolve any
Please note, we are unable to deliver to an
alternative address, deliveries can only be made to confirmed PayPal addresses.
Because we use a signed for, insured courier service
we are unfortunately unable to send to BFPO or P.O. Box addresses. We are also
unable to send outside of the EU.
Most accessories and books are sent by
Royal Mail First Class service. Orders for postage received before 1pm will be
despatched the same day.
If you have a problem or would like advice on
either your purchase or the hobby of metal detecting then please do contact us.
If you have a problem then please do contact us prior
to opening a case with eBay are we are always eager to help resolve any problems.
If you would like advice, then be reassured that
all advice given is based on many years 'in the field' metal detecting
You can contact us in a number of ways, first of
all through the eBay messaging facility, give us a call or email.
Please note that at busy times it can take up to
24hrs to respond to eBay messages and emails although preference will be given
to urgent messages.
Returns and Refunds
happy to comply with eBay's 14 day return period for any unwanted and unused
product that we sell.
Please contact us Prior to returning any item for returns address and returns
information, no returns without prior agreement will be accepted.
To qualify for a refund the item being returned must be in its original, unused
condition, together with all parts and accessories and in its original
undamaged packaging, an item having signs of having been used will be treated
as having been accepted by the buyer and will be returned to the buyer.
Once an item has been returned and inspect a refund will be issued via the
method of payment originally used.
note that any refunds will be less our original delivery costs. This will
include any orders where delivery is listed as 'free'. All deductions will be
at our cost and at the rate printed in our current company price list, a copy
of which can be requested at any time.
The cost of returned postage is at the buyer’s expense. We suggest that
customers return items by a signed for and/or insured method as we cannot be
responsible for any items until they arrive safely with us.
In the case of faulty items or if having a problem with the operation of one of
our products then please contact us first for advice and instructions.